Privacy Policy

1. Data controller

The data controller for Synapse is OOBE Protocol. If you need to contact us about privacy matters, please write to privacy@oobeprotocol.com.

2. Data we collect

We collect the following categories of information:

• Contact information: email address, display name (if provided).
• Authentication data: wallet addresses, login timestamps, session tokens.
• Payment and billing data: transaction hashes, payment currency (USDC, OOBE, SOL), subscription status.
• Usage and telemetry: page views, feature usage, error reports, IP address and device metadata.
• Communications: messages you send to our support or notifications you receive.

3. Why we process your data

We process your data to provide and improve Synapse, to manage subscriptions and payments, to send transactional emails, to protect security and comply with legal obligations. Specific purposes include:

• Account creation, authentication and support.
• Billing, invoicing and subscription management.
• Fraud detection, abuse prevention and security monitoring.
• Service analytics and product improvements.

4. Legal basis

Where applicable (e.g. for users in the EU), we rely on the following legal bases to process personal data: performance of a contract, consent (for optional marketing communications), legitimate interest (for fraud prevention and service improvement), and compliance with legal obligations.

5. Data retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations and to resolve disputes. For example, transactional records related to payments are retained according to applicable accounting and tax requirements.

6. Sharing and third parties

We may share personal data with third-party service providers who help us operate the service (e.g. payment processors, analytics providers, hosting providers). We require those providers to process data in accordance with this policy and applicable law.

7. International transfers

Some of our third-party providers are located outside your country. Where data is transferred internationally, we implement appropriate safeguards such as standard contractual clauses or rely on transfers permitted by law.

8. Your rights

Subject to local law, you may have the right to access, correct, delete or restrict processing of your personal data. To exercise your rights, contact us at privacy@oobeprotocol.com.

9. Security

We implement reasonable technical and organizational measures to protect personal data. However, no system is completely secure; please take care to protect your private keys and credentials.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the updated date at the end of this page.